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You will be connecting to our educational partner, which controls its own content, practices, and other policies.

  • Overview
  • Activity
  • Post-Test
  • Evaluation
  • Claim Credit
Social media and online criticism

Social media and online criticism



Time to Complete

0.5 hours


May 10, 2017


July 3, 2018

Programme Description

In this free article, the MDU’s Dr Ellie Mein looks at the impact of social media and how the rise of patient review websites can affect doctors. Key learning points include how to navigate social media as a professional and responding to negative patient reviews. This article is provided by the MDU.

This article forms part of the MDU's Safe, ethical practice learning plan worth 9 CPD credits.

Educational Objectives

After reading this activity, healthcare professionals should be better able to:
  • Know how to best use social media and remain within the GMC codes of conduct
  • Reflect on how improper use of social media can impact patient confidentiality
  • Understand how to respond to online patient review appropriately
  • Reflect on the importance of responding to patient reviews
  • Author

    Activity and test author
    Dr Ellie Mein
    Medico-legal adviser
    Medical Defence Union


    This article is provided by the MDU


    This is a learning activity provided by MIMS Learning, featuring learning material and a test. Completing the test enables you to claim 0.5 learning credits (0.5 hours learning). This credit award is recommended by MIMS Learning based on completing the activity and reflecting on what you have learned. If you spend less time on the activity we recommend claiming fewer credits.

    Please proceed with the activity until you have successfully answered all the test questions and completed your evaluation. You will then receive your MIMS Learning CPD certificate, which will be added to your CPD organiser for access at any time and may be exported to the Clarity & RCGP Appraisal Toolkit for GPs. This activity is offered at no cost.


    Hardware and Software Requirements
    • A computer with an internet connection
    • Internet Browser: Internet Explorer 7.x or higher, Firefox 4.x or higher, Safari 2.x or higher, or any other W3C standards compliant browser
    • Additional Software: Adobe Flash Player and/or an HTML 5 capable browser maybe required for video or audio playback. PowerPoint or Adobe Acrobat Reader may occasionally be required
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