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You will be connecting to our educational partner, which controls its own content, practices, and other policies.

  • Overview
  • Activity
  • Post-Test
  • Evaluation
  • Claim Credit
How to deal with manipulative patients

How to deal with manipulative patients

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Format

Practice

Time to Complete

0.5 hours

Published

February 22, 2018

Updated

February 23, 2018

Programme Description

Dr Kamilla Porter offers some pointers for helping patients who challenge your consulting skills. Key learning points for healthcare professionals include identifying the patient’s agenda and social circumstances and creating a management plan. The post-test on this article includes a case scenario to work through.

Educational Objectives

After taking this activity, healthcare professionals should be better able to:
  • Employ good listening skills
  • Consider the patient's agenda and prioritise the patient's needs.
  • Set boundaries and use a safety net to protect both patient and doctor
  • Maintain good record keeping; including a verbal or written contract with patient
  • Reflect on your agenda and any personal shortcomings
  • Balance the patient’s needs against your duties and responsibilities to other patients
  • Authors

    Activity author
    Dr Kamilla Porter
    GP
    Leigh-on-Sea
    Essex
    UK

    Test author
    MIMS Learning editor
    Twickenham
    UK

    Scenario author
    Dr Tasneem Kapasi
    GP
    London
    UK

    INSTRUCTIONS

    This is a learning activity provided by MIMS Learning, featuring learning material and a test. Completing the test enables you to claim 0.5 learning credits (0.5 hours learning). This credit award is recommended by MIMS Learning based on completing the activity and reflecting on what you have learned. If you spend less time on the activity we recommend claiming fewer credits.

    Please proceed with the activity until you have successfully answered all the test questions and completed your evaluation. You will then receive your MIMS Learning CPD certificate, which will be added to your CPD organiser for access at any time and may be exported to the Clarity & RCGP Appraisal Toolkit for GPs.

    SYSTEM REQUIREMENTS

    Hardware and Software Requirements
    • A computer with an internet connection
    • Internet Browser: Internet Explorer 7.x or higher, Firefox 4.x or higher, Safari 2.x or higher, or any other W3C standards compliant browser
    • Additional Software: Adobe Flash Player and/or an HTML 5 capable browser maybe required for video or audio playback. PowerPoint or Adobe Acrobat Reader may occasionally be required