Mr Jerard Ross, medico-legal adviser at the MDU, explains how to defuse situations involving difficult or angry patients. Key learning points include making the workplace safer, observing patients’ behaviour, and keeping good notes.
After reading this activity, healthcare professionals should be better able to:
Reflect on the measures they could take to make their practice environment safer for staff
Understand how their own observations and behaviour can help defuse a potentially aggressive situation
Know when to call the police and when to consider taking further action
Access relevant guidance from the NHS Business Authority and the General Medical Council
Activity and test author Mr Jerard Ross Medico-legal adviser MDU London UK
This article is provided by the MDU
This is a learning activity provided by MIMS Learning, featuring learning material and a test. Completing the test enables you to claim 0.5 learning credits (0.5 hours learning). This credit award is recommended by MIMS Learning based on completing the activity and reflecting on what you have learned. If you spend less time on the activity we recommend claiming fewer credits.
Please proceed with the activity until you have successfully answered all the test questions and completed your evaluation. You will then receive your MIMS Learning CPD certificate, which will be added to your CPD organiser for access at any time and may be exported to the Clarity & RCGP Appraisal Toolkit for GPs. This activity is offered at no cost.
Hardware and Software Requirements
A computer with an internet connection
Internet Browser: Internet Explorer 7.x or higher, Firefox 4.x or higher, Safari 2.x or higher, or any other W3C standards compliant browser
Additional Software: Adobe Flash Player and/or an HTML 5 capable browser maybe required for video or audio playback. PowerPoint or Adobe Acrobat Reader may occasionally be required