This site is intended for healthcare professionals

This activity is hosted on the site of our educational partner

You will be connecting to our educational partner, which controls its own content, practices, and other policies.

You will be connecting to our educational partner, which controls its own content, practices, and other policies.

  • Overview
  • Activity
  • Post-Test
  • Evaluation
  • Claim Credit
Dealing with challenging patients in primary care

Dealing with challenging patients in primary care



Time to Complete

0.5 hours


September 7, 2017


January 18, 2019
Add to Queue

Programme Description

In this free module, Mr Jerard Ross, medico-legal adviser at the MDU, explains how to defuse situations involving challenging or angry patients. Key learning points include making the workplace safer, observing patients’ behaviour, and keeping good notes.

This article forms part of the MDU's Safe, ethical practice learning plan worth 4.5 CPD credits.

Educational Objectives

After reading this activity, healthcare professionals should be better able to:
  • Reflect on the measures they could take to make their practice environment safer for staff
  • Understand how their own observations and behaviour can help defuse a potentially aggressive situation
  • Know when to call the police and when to consider taking further action
  • Access relevant guidance from the NHS Business Authority and the General Medical Council
  • Author

    Activity and test author
    Mr Jerard Ross
    Medico-legal adviser


    This article is provided by the MDU


    This is a learning activity provided by MIMS Learning, featuring learning material and a test. Completing the test enables you to claim 0.5 learning credits (0.5 hours learning). This credit award is recommended by MIMS Learning based on completing the activity and reflecting on what you have learned. If you spend less time on the activity we recommend claiming fewer credits.

    Please proceed with the activity until you have successfully answered all the test questions and completed your evaluation. You will then receive your MIMS Learning CPD certificate, which will be added to your CPD organiser for access at any time and may be exported to the Clarity & RCGP Appraisal Toolkit for GPs. This activity is offered at no cost.


    Hardware and Software Requirements
    • A computer with an internet connection
    • Internet Browser: Internet Explorer 7.x or higher, Firefox 4.x or higher, Safari 2.x or higher, or any other W3C standards compliant browser
    • Additional Software: Adobe Flash Player and/or an HTML 5 capable browser maybe required for video or audio playback. PowerPoint or Adobe Acrobat Reader may occasionally be required
    Add to Queue